CANCELATION POLICIES

Please take into account the following information to avoid penalty charges on your reservation.

  1. If your reservation is guaranteed with a credit card, you can cancel it up to 24 hours before the arrival date without charge, before 12:00.
  2. Guests can use the room from 15:00 hours.
  3. The time limit for entry to the room (being guaranteed) is stipulated one hour before its expiration date (12:00 pm).
  4. In the event that your reservation is not guaranteed with a credit card, it will be subject to availability from 1:00 P.M. the day of arrival.
  5. In case of No Show (non-arrival) the charge equivalent to one night’s lodging with taxes included will be charged to the guarantee card.
  6. The undersigned whose signature appears below, on behalf of myself and all the people who stay here with me, release HOTEL FUJITAYA and any of its affiliated, linked or associated controlling companies from all liability and any kind of claim based in any event, whether while playing sports or other activity in swimming pools, on walkways, or in hotel areas, or for failing to exercise due care and caution at all times, or for participating in activities operated, leased, or directed by dealers or licensees, or for the non-observance of hotel warnings, or attributable to excessive alcohol or drugs, or in relation to money, valuables, jewelry, objects and documents that have not been deposited in the safe deposit boxes that the hotel has available to its guests. guests in rooms.
  7. The undersigned agrees to submit to and abide by the applicable regulations that govern the rules and conduct within our facilities, which are listed.
    • The rooms must be delivered at the guest’s departure at 12:00 p.m.
    • We recommend using the safe in your room.
    • The hotel is not responsible for the loss of jewelry, money or other valuables in your room that is not inside the safe.
    • It is forbidden for guests’ visits to spend the night in the room and/or make excessive use of its services.
    • We beg you to keep quiet after 10:00 p.m.
    • The hotel pools are for the exclusive use of guests.
    • By official provision of the Government of Mexico, guests must wear a face mask at all times while in public areas.
    • It is requested to dress appropriately when eating in the Restaurant and to walk in the corridors or stairs.
    • Pets of any kind are not accepted within the hotel facilities.
    • Services provided by third parties: babysitters, tour and travel agencies, taxis, car rental, doctors, etc., are not the responsibility of this hotel.
    • Help us conserve the environment, turn off lights and other electrical/electronic equipment when not in use, turn off water faucets before leaving the room.
    • GENERAL LAW FOR THE CONTROL OF TOBACCO 11.- By official provision, the Law published in the Official Gazette of the Federation on May 30, 2008 in Chapter I, Article 6 mentions a 100% smoke-free space is that physical area closed with access to the public or any indoor workplace or public transport, in which for reasons of public order and social interest it is prohibited to smoke, consume or have any tobacco product lit. Chapter III, Article 26. It is forbidden for any person to consume or have lit any tobacco product in 100% smoke-free spaces, including electronic cigarettes, whether rechargeable or disposable, tank systems, vapor pens or any that emit a substance produced and released by any lit or heated tobacco product that includes nicotine, tar, carbon monoxide, as well as the chemical composition that are part of tobacco smoke. In case of non-compliance with the GENERAL LAW FOR THE CONTROL OF TOBACCO in 100% smoke-free areas, non-compliance with the precepts of this Law, its regulations and other provisions that emanate from it will be administratively sanctioned by the health authorities, without prejudice. of the corresponding penalties when they constitute crimes, as established in the Seventh Title, of the Sole Chapter Sanctions, Articles 45, 46, 47. I, II, III and Articles 49, 50, 51, 52, 53, 54, 55 HOTEL FUJITAYA will make a direct charge to your room for $1,500.00 MXN plus taxes for cleaning and deodorizing the affected space.
    • HOTEL FUJITAYA does not make any extra charge for room service (Room Service) or payments with T. Credit or T. Debit.
    • It is forbidden to carry out any act that causes damage or harm to the Hotel or other guests, or conduct contrary to decorum or good social behavior.
    • Our establishment is committed to the National Code of Conduct for the Protection of Children and Adolescents in the Travel and Tourism Sector, so any activity that involves a presumed case of sexual or labor exploitation of children and adolescents will activate the execution of our action protocol and will respond to the law within the framework of current regulations. By virtue of the fact that this company HOTEL FUJITAYA is a Mexican company and the services are provided in the Mexican Republic, the undersigned agrees to submit specifically to the jurisdiction or competence of the courts or authorities of the Mexican territory.